Privacy Policy
Description of Users and Acceptance of Terms
This Privacy Policy applies to:
- Visitors to our Website, who view only publicly-available content
- Customers who have signed up to access and use our App
- Customer's employees and contractors authorized to access and use our App
By visiting our Website, you are agreeing to the terms of this Privacy Policy and the Terms of Service.
Personal Data We Collect
This chart details the categories of Personal Data that we collect:
Category of Personal Data
Examples of Personal Data We Collect
Categories of Third Parties With Whom We Share this Personal Data
Analytics Partners
Parties You Authorize, Access or Authenticate
Payment card type
Last 4 digits of payment card
Billing address, phone number, and email
Device ID
Type of device/operating system/browser used to access the Services
Other applications that utilize the microphone function
Parties You Authorize,
Access or Authenticate
Referring webpage/source through which you accessed the Services
Parties You Authorize,
Access or Authenticate
Parties You Authorize,
Access or Authenticate
Any other identifying information you authorize Ember to access or elect to share with Ember
Parties You Authorize, Access or Authenticate
Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website and understand how visitors interact with it.
When you visit our website, you will be presented with a cookie consent banner that allows you to:
- Accept all cookies
- Reject non-essential cookies
- Customize your cookie preferences
Non-essential cookies are not activated until you provide consent.
We categorize cookies as follows:
- Necessary Cookies: Required for the website to function properly, including security and storing your consent preferences.
- Functional Cookies: Enable optional features and integrations that improve user experience.
- Analytics Cookies: Help us understand how visitors interact with our website in aggregate.
- Performance Cookies: Help us analyze and optimize website performance.
- Advertisement Cookies: Used to measure marketing effectiveness and identify potential business visitors to our website.
Third-Party Tracking Technologies
After you provide consent, we may activate third-party technologies that help us measure marketing performance and understand engagement with our website.
These technologies may include:
- Google Ads: Used to measure advertising campaign performance and track conversions.
- Meta (Facebook) Pixel: Used to measure the effectiveness of advertising campaigns, understand how visitors interact with our website, and track conversions from advertisements.and how visitors interact with our website.
- RB2B (B2B Tracking): Used to identify company-level information about organizations visiting our website. RB2B and its partners may use cookies or similar technologies to associate website activity with other information they or others may have about a business contact or company domain.
These services may collect information such as:
- pages visited
- referring website
- device and browser information
- approximate geographic location based on IP address
- company-level visitor information for business visitors
These providers may process information according to their own privacy policies.
Business Identification and B2B Analytics
We use certain analytics tools designed for business-to-business websites that help us understand how organizations interact with our website. These tools may analyze IP address information and other network signals to associate website visits with business organizations.
Visitors may opt out of certain advertising or identification activities by visiting https://app.retention.com/optout or by contacting us at support@embercopilot.ai.
How We Use and Share the Information
- To provide and improve the Website and App
- To communicate with you about our products and services
- To monitor, analyze, and improve our Website and App
- To fulfill your requests and process transactions
- To measure marketing effectiveness and identify potential business visitors to our website (with your consent)
- To protect the safety and security of our Website, App, and users
- To comply with legal obligations and enforce our agreements
- To share with third-party service providers who assist us in operating our business
- To understand which organizations and industries are visiting our website and evaluating interest in our services.
We take reasonable measures to ensure that any party receiving personal information from us protects that information and uses it only for the purposes outlined in this Privacy Policy.
Accessing and Modifying Information and Communication Preferences
Update Information: You may correct, update, or delete your personal information by contacting us. Some information can be updated directly in your App account.
Cookie Management: Most browsers allow you to remove or reject cookies. Visit www.allaboutcookies.org for more information on managing cookies.
How We Protect the Information
We take commercially reasonable security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no Internet transmission is 100% secure, and we cannot guarantee the security of your information.
Managing Cookie Preferences
You can change your cookie preferences at any time by opening the cookie settings panel available on our website.
If you choose to reject or disable certain categories of cookies, some features of the website may not function as intended.
External Sites
Our Website and App may contain links to external third-party websites. We are not responsible for the privacy practices or content of these External Sites. Please check the applicable third-party privacy policy when visiting any External Sites.
Children
We do not knowingly collect personal information from children under the age of 18. If you are under 18, please do not provide any personal information to us. If you believe a child under 18 has provided personal information to us, please contact us to have it removed.
Important Notice to Non-U.S. Residents
Our Website and App are operated in the United States. If you are located outside of the United States, please be aware that any information you provide to us will be transferred to, processed, and used in the United States. By using our Website or App, you consent to this transfer and processing of your personal information.
California Privacy Rights
If you are a California resident, you have the right to:
- request access to personal information we collect about you
- request deletion of personal information
- request information about categories of data shared with third parties
- opt out of the sale or sharing of personal information (where applicable)
To exercise these rights, contact us at:
We do not knowingly sell personal information.
Business Visitors
Because Ember primarily serves healthcare organizations and businesses, certain technologies we use may identify company-level information about organizations visiting our website. These tools do not attempt to identify individual visitors unless such information is voluntarily provided.
Changes to This Privacy Policy
We may change this Privacy Policy from time to time. Any changes will be posted on the Website and App. Your continued use of our Website or App after we make changes indicates your acceptance of those changes.
Contact Us
If you have any questions about this Privacy Policy or to report a privacy issue, please contact us:
- Email: support@embercopilot.ai
