Automate records requests
end-to-end using AI
Ember receives requests from payers, patients, and third parties, validates authorization, retrieves the right records from your EHR, and delivers them securely — without staff chasing charts.
Trusted by specialty groups and health systems
Why Ember?
Authorization validated first
Confirms HIPAA authorization and request completeness before retrieval.
Right records, first time
Pulls only the responsive encounters, notes, labs, and imaging.
Secure delivery
Responds through secure channels in the requester's required format.
Nothing goes stale
Tracks every request to completion and follows up automatically.
What the mr requests agent does
01
Automate medical records requests end-to-end using AI
Ember reliably ingests requests arriving by portal, fax, or email, locates the responsive records in your EHR and document systems, and packages them in the format each requester requires.
02
Package records for any request format
Ember recognizes what each request is asking for and automatically maps the right encounters, notes, and results into the required response format, getting smarter over time.
03
Human-in-the-loop verification
Requests with incomplete or invalid authorization route to staff before anything is released. Every disclosure is reviewed, approved, and logged.
Explore more Ember agents
One orchestration layer, purpose-built agents for every step of the revenue cycle.
Prior Authorizations
Verifies requirements, assembles clinical documentation, and submits to payer portals and ePA systems.
Explore the agentBenefits Verification
Checks coverage, plan details, and patient responsibility across payer portals before the visit.
Explore the agentPayment Posting
Matches ERAs to claims, posts payments and adjustments, and reconciles against deposits.
Explore the agentAR Follow-Up
Checks claim status in payer portals, resolves holds, and drives outstanding claims to payment.
Explore the agentUnderpayments
Compares every remit against contracts and fee schedules, flags variances, and drives recovery.
Explore the agentDenials Management
Predictive denial scoring, clinical reasoning on root cause, and payer-specific appeals with cited evidence.
Explore the agentMedical Necessity
Evaluates orders against payer criteria, finds documentation gaps, and assembles clinical evidence.
Explore the agentRevenue Integrity
Validates coding and documentation before claims go out — catching undercoding and denial-prone errors.
Explore the agentDocumentation
Drafts compliant notes, letters, and forms from EHR data, ready for clinician review and sign-off.
Explore the agentHow it works
01
Receive the request
Ingests requests from portals, fax, and email into one queue.
02
Validate authorization
Checks HIPAA authorization, scope, and completeness.
03
Retrieve and package
Assembles responsive records from your EHR and document systems.
04
Deliver and log
Sends securely and records the full disclosure trail.
Numbers from live deployments.
Not projections. Not modeled estimates. Measured customer outcomes.
57%
Fewer denials
3.3x
ROI in month one
100+
FTE hours saved / month
+9.3%
Net revenue per appointment
Built for oversight
Compliance & oversight
HIPAA authorization checks on every request before release.
Complete disclosure log: who asked, what was sent, when, and why.
Release rules configurable by request type and requester.