Automate AR follow-up
end-to-end using AI
Ember works your AR queue continuously — checking claim status directly in payer portals, resolving holds and requests for information, and escalating only the claims that truly need a human.
Trusted by specialty groups and health systems
Why Ember?
No claim left idle
Every outstanding claim gets touched on schedule, not when staff get to it.
Real status, not guesses
Reads payer portals directly instead of waiting on calls and hold queues.
Action, not just status
Fixes what it can — resubmissions, attachments, corrections — automatically.
AR days down
Claims move to payment faster because follow-up never sleeps.
What the ar follow-up agent does
01
Automate AR follow-up end-to-end using AI
Ember reliably scans your aging report, checks status for each outstanding claim in payer portals and clearinghouses, and takes the next action — resubmitting, supplying missing information, or preparing an appeal.
02
Pull status from any payer portal
Ember recognizes claim status information across payer portals and automatically maps it back to your worklist, getting smarter about payer behavior over time.
03
Human-in-the-loop verification
Claims that need a judgment call — disputed denials, contract questions, write-off decisions — route to staff with the full payer trail attached and every touch logged.
Explore more Ember agents
One orchestration layer, purpose-built agents for every step of the revenue cycle.
Prior Authorizations
Verifies requirements, assembles clinical documentation, and submits to payer portals and ePA systems.
Explore the agentBenefits Verification
Checks coverage, plan details, and patient responsibility across payer portals before the visit.
Explore the agentMR Requests
Validates authorization, retrieves the right records from your EHR, and delivers them securely.
Explore the agentPayment Posting
Matches ERAs to claims, posts payments and adjustments, and reconciles against deposits.
Explore the agentUnderpayments
Compares every remit against contracts and fee schedules, flags variances, and drives recovery.
Explore the agentDenials Management
Predictive denial scoring, clinical reasoning on root cause, and payer-specific appeals with cited evidence.
Explore the agentMedical Necessity
Evaluates orders against payer criteria, finds documentation gaps, and assembles clinical evidence.
Explore the agentRevenue Integrity
Validates coding and documentation before claims go out — catching undercoding and denial-prone errors.
Explore the agentDocumentation
Drafts compliant notes, letters, and forms from EHR data, ready for clinician review and sign-off.
Explore the agentHow it works
01
Scan the AR queue
Continuously identifies claims that need follow-up.
02
Check payer status
Retrieves real-time status from portals and clearinghouses.
03
Take the next action
Resubmits, corrects, or supplies what the payer is waiting on.
04
Escalate true exceptions
Complex cases reach staff with the complete payer trail.
Numbers from live deployments.
Not projections. Not modeled estimates. Measured customer outcomes.
57%
Fewer denials
3.3x
ROI in month one
100+
FTE hours saved / month
+9.3%
Net revenue per appointment
Built for oversight
Compliance & oversight
Every payer touch logged with timestamp, channel, and outcome.
Full claim history: statuses, actions taken, and staff decisions.
Follow-up cadence configurable by payer, age, and balance.