In the Northeast, one of the largest cancer centers, with more than 250 oncology specialists across dozens of locations, delivers care to tens of thousands of patients each year. But while its mission is to treat cancer with speed and precision, one barrier consistently slowed progress: prior authorization.

The Challenge

For oncology, treatment delays caused by prior authorization can have profound consequences. Complex payer requirements, inconsistent timelines, and heavy administrative demands left staff overburdened and patients waiting. The result was both clinical risk and financial strain.

The Solution

The cancer center adopted Ember’s Prior Authorization Intelligence to simplify and accelerate this critical process. With proactive insights, automated workflows, and payer-specific analysis, teams gained visibility and control across every stage of the authorization cycle.

Key capabilities included:

• Faster approval timelines
  
  
• Reduction of avoidable denials
  
  
• Clear insights to strengthen payer relationships
  
  

The Impact

Within the first 6 months, the cancer center achieved:

• 45% Faster Authorization Approvals
  
  
• $1.1M in Recovered Revenue
  
  
• 18% Lift in Net Collections
  
  

Beyond the numbers, the greatest outcome was timely access to life-saving treatments and renewed focus for clinicians and staff on patient care.

Looking Ahead

With Ember, the cancer center turned a major administrative challenge into a strategic advantage, ensuring that financial and operational strength directly support its mission of delivering exceptional oncology care.

See how Ember can help your organization transform prior authorization.

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