AI is transforming healthcare, but how do we make sure it enhances, not replaces, human connection?In this candid conversation, Charlene Wang sits down with Cyril Philip, VP of Digital Adventure at Bon Secours Mercy Health, to discuss how AI-driven scheduling, automation, and patient engagement can coexist with compassionate care.Key insights:

• The future of patient access and scheduling
• The role of Epic and third-party innovation
• Why stakeholder alignment is key to adoption
• How “human in the loop” keeps healthcare personal

Cyril Phillip is the Vice President of Digital Ventures at Bon Secours Mercy Health. As part of the Accrete Health Partners, the digital transformation engine for BSMH, Cyril looks to identify novel healthcare technology companies that can contribute to the health system’s mission and partners with select companies through investment and co-development. Cyril has over a decade of experience in the not-for-profit hospital sector, and started his career in the Investment Banking and Private Equity realm.