From 1,000 to 10,000 Calls: How a Physician Group Scaled AI

What does it take to move AI from a small test into daily operations? Charlene Wang talks with Dr. Scott LaBorwit, former Chief Medical Officer of Vision Innovation Partners, about starting with a simple workflow, measuring the patient experience, and expanding only after the team saw results. They discuss how AI is being used across patient calls, scheduling, and revenue cycle work, and what healthcare leaders should measure before scaling it.
About the guest
Scott LaBorwit, MD
Scott LaBorwit, MD is the former chief medical officer of Vision Innovation Partners and president and founder of Select Eye Care. A board-certified ophthalmologist specializing in cataract surgery, Dr. LaBorwit completed his residency at the Krieger Eye Institute and a glaucoma fellowship at the Wilmer Eye Institute at Johns Hopkins University. He also serves as associate professor of Ophthalmology at Johns Hopkins School of Medicine. He has engaged in the Artificial intelligence healthcare Space as an angel investor in Ufonia and a startup called CoDoc AI.